Shipping policy
Shipping & Delivery
pjc studio ships orders from Melbourne, Victoria, Australia.
Australian shipping rates
Introductory offer: free standard shipping Australia-wide on orders of $89 AUD or more after discounts. Standard shipping is $11 AUD for orders below $89 AUD. No code is needed. The shipping total and available delivery options are shown at checkout.
Local delivery
Free local delivery is available to eligible addresses within 10km of Boronia, VIC 3155. Enter your address at checkout to check availability.
Processing times
In-stock orders are generally prepared for dispatch within 2–3 business days unless otherwise stated on the product page. During launches, seasonal periods or periods of high demand, processing may take a little longer.
Once your order has been dispatched, you’ll receive shipping confirmation and tracking information where tracking is available.
Delivery times
Delivery times shown at checkout or provided by the shipping carrier are estimates and may vary depending on your location, carrier delays and other circumstances outside our reasonable control.
Pre-orders
Pre-order products have an estimated dispatch timeframe displayed on the relevant product page. If an order contains both in-stock and pre-order products, the order may be held and shipped together when all products are available unless otherwise stated. Please order available items separately if you need them sooner.
Incorrect addresses
Please check your delivery address carefully before placing your order. If you notice an error, contact us at hello@pjcstudio.com.au as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Additional shipping costs resulting from an incorrect or incomplete address supplied by the customer may be payable by the customer where permitted by law.
Damaged or missing deliveries
If your parcel arrives damaged, please retain the product and packaging and contact us at hello@pjcstudio.com.au with your order number and photographs where possible.
If tracking shows an unexpected delay or you believe your parcel has been lost, please contact us and we’ll help investigate with the carrier.
Nothing in this shipping policy limits your rights under Australian Consumer Law.